Frequently Asked Questions

  • A good private, or personal, jeweler can offer expert advice as well as a level of one-on-one services that isn’t usually achieved by even high-end retailers. Like a retailer, a private jeweler typically works with third-party gem dealers and jewelry artisans to fabricate their own jewelry. 

  • Yes! Anne is a jewelry appraiser and GIA Graduate Gemologist; she can provide you with an insurance appraisal for an extra fee.

  • Depending on the level of design complexity, custom jewelry can take anywhere from 4 to 6 weeks to manufacture.

  • We have access to the same quality stones, many from the same dealers, as high-end jewelry houses.

  • Yes! We only work with diamond dealers who source conflict-free diamonds and abide by the Kimberly Process, ensuring the stones are conflict-free and in compliance with United Nations General Assembly (UNGA) Resolution 55/56.

  • All of our pieces are produced in NYC. We use many of the same manufacturers and master jewelers as the top luxury brands use for their high-end designs.

  • We ship all packages via UPS or FedEx next day or 2nd day air with an adult signature confirmation.

  • All custom pieces are not returnable since each piece is hand-crafted and made to order.